📱 Save this page to your phone for quick reference during shifts.

When you arrive:

✔ Mark Arrived immediately
✔ Begin Pre-Check
✔ Do NOT wait for the group 

⏱️ Do not wait more than 15–30 minutes to begin reporting

✔ Check Location Services
✔ Ensure browser location is Allowed
✔ Refresh page 

Common Problem (Important) 

If you've selected:
👉 “Don’t Allow” previously

The browser will NOT ask again

That’s why you must go into:

• phone settings 
• OR browser lock icon

Always ask for:

✔ Free or validated parking

If not:

✔ Pay (if able)
✔ Submit receipt via email

📧 support@orangemoonsss.com

If unable to pay:
👉 Contact Admin for credit-card authorization

Do this:

• Notify Admin immediately
• Ask front desk:
   
  • Have you seen the group?
  •  Have you seen the Tour Director?
     
• DO NOT LEAVE the property
   

👉 You are still assigned and being paid to cover the location

📝 What to Put in Reports

• “Group not arrived – waiting” 
• “No Tour Director on site” 
• “Checked with front desk – no update”
   

✔ Continue submitting 30-minute reports

📝 Pre-Check

If info is missing:

• Enter what you can
• Add notes
• Update later OR include details in first report

Your shift does not begin fully until students are in rooms.

📝 Report:

• “Waiting for curfew” 
• “Students not yet in rooms” 
• “Students out after curfew”

Ask students to correct behavior / return to room / lower noise

Emergency Contact

If it continues:

• Give one additional notice
   

✔ Stop going back and forth
✔ Document everything in reports

Students should remain inside rooms; however, if insisted by chaperones:

• We do not escort, the group chaperone would need to escort the students. 
• If student is allowed by the group chaperone to go alone, we will insist upon a buddy to travel with the student.

✔ Allow reasonable time

If gone longer than 10 minutes:

• Check hallway / lobby 
• Document in report
   

📝 Example:
“Students out of room longer than expected for food pickup-”

✔ Ensure students are:

• safe 
• dressed appropriately 
• out of the way
   

✔ Notify:

• front desk 
• Emergency Contact
   

✔ Document everything

🔄 ROOM CHANGES

✔ Notify / wake Emergency Contact
✔ Document change in report

🏢 Building → Self-Attestation  
▶️ Play → Begin Pre-Check  
👁️ View → See entered information  
➕ Report → 30-minute report entry  
⭕➕ Incident → Add incident  
⬛ Submit → Close report 

If something happens:
👉 Put it in the report

This includes:

• missing groups 
• noise issues 
• delays 
• student behavior
• parent/chaperone visits 
• staff interactions

✔ Notify Admin immediately
✔ Do NOT leave without communication 

✔ Ask for their email
✔ Send it to Admin via Conversation

📝 Include:

• Email address 
• Confirmation it was requested