Support Hub — Worker Resources

Discover who we are, what we do, and how Orange Moon supports safe and memorable student-travel experiences across the U.S. and Canada.

Step-by-step guidance for submitting your online application and understanding what happens after you apply.

Your quick-start guide to expectations, health & safety, cancellations, and communication standards.

Learn what’s included in onboarding, from background checks to system access and training completion.

Understand how to claim, accept, and manage your assignments through your Orange Moon account or mobile app.

Tips for preparing, checking in, and communicating effectively before each shift begins.

Guidance for professionalism on duty — how to handle issues, extensions, or early dismissals.

See how to finalize reports, track payments, and know what to expect after completing your work. 

Review how performance points are assigned and removed, plus learn about earning Good Points & Recognition for exceptional work. 

Our code of conduct: respect, reliability, and integrity. Learn the principles that shape how we represent Orange Moon.