Terms & Conditions (Updated for OMSSS)

OMSSS provides Night Chaperone services, including curfew enforcement, hotel floor checks, incident deterrence, and student monitoring. Monitors are not licensed security guards; they provide overnight supervision services as described in booking agreements.

Clients must:

• Provide accurate booking details (group name, hotel, student count, floors, Tour Director/Group Leader contact).
   
• Ensure safe, accessible parking for assigned monitors.
   
• Ensure curfew policies are communicated to OMSSS staff.
   
• Maintain compliance with hotel rules and laws.

•  Minimum service time is 4 hours per night.
   
• Bookings require at least 50% deposit at the time of booking; remaining balance is due 14 days before the start of service.
   
• Payments may be made via check, credit/debit card (processed by Stripe), or wire transfer.
   
• Emergency bookings (requested 3 days or less before service) incur an additional $5/hour.

•  Cancellations or reductions in monitors/hours are subject to OMSSS’s Refund Policy, available here →.
   
• Refund requests must be submitted within 3 days of service incidents.
   
• OMSSS reserves the right to review requests to prevent fraud and ensure compliance.

•  Monitors are not responsible for student supervision before curfew is enforced.
   
• A minimum of one monitor is required per floor; one monitor may cover two floors, but additional monitors are required beyond that.
   
• OMSSS is not liable for loss, injury, or incidents beyond the scope of agreed monitoring duties.

•  A booking confirmation email acknowledges receipt of your request but does not guarantee service until accepted by OMSSS.
   
• OMSSS reserves the right to decline or cancel bookings for any reason. If payment has been made, it will be refunded promptly.

To the fullest extent permitted by law:

• OMSSS is not liable for hotel facility failures, student misconduct, or circumstances outside of monitor duties.
   
• Our liability is limited to the amount paid for the booking in question. 

All content, trademarks, and materials on this website are owned by OMSSS. They may not be copied, redistributed, or republished without permission.

These Terms are governed by the laws of the State of Wyoming, where OMSSS is licensed, with principal business operations in Maryland.

Orange Moon Student Safety Services
1014 West 36th Street
Baltimore, MD 21211
📞 667-335-1058 | 📧 support@orangemoonsss.com