Night Chaperone - Terms of Service

Welcome to Orange Moon SSS!

These terms and conditions outline the rules and regulations for the use of Orange Moon Student Safety Services's Website, located at www.orangemoonsss.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Orange Moon SSS if you do not agree to take all of the terms and conditions stated on this page. 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

We employ the use of cookies. By accessing Orange Moon SSS, you agreed to use cookies in agreement with the Orange Moon Student Safety Services's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Unless otherwise stated, Orange Moon Student Safety Services and/or its licensors own the intellectual property rights for all material on Orange Moon SSS. All intellectual property rights are reserved. You may access this from Orange Moon SSS for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Orange Moon SSS
• Sell, rent or sub-license material from Orange Moon SSS
• Reproduce, duplicate or copy material from Orange Moon SSS
• Redistribute content from Orange Moon SSS

This Agreement shall begin on the date hereof.

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Orange Moon Student Safety Services; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Orange Moon Student Safety Services. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Orange Moon Student Safety Services's logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Please read Privacy Policy

We believe in putting a personal touch into everything that we do and want your Orange Moon experience to be a satisfying one. We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your service. 

We require 15 days cancellation notice prior to your scheduled service date, otherwise we will charge you a cancellation fee as below.

• 100% refund if the booking is "pending" approval.
• 80%  refund if you cancel up to 15 days ahead of service.
• 50%  refund if you cancel 14 days - 8 days ahead of service.
• 25% refund if you cancel 7 days - 3 days ahead of service.
• 20% refund if you cancel 2 days ahead of service.
• 10% refund if you cancel 1 day ahead of service.
• 0%  refund if you cancel or make any changes to your service location that increases the commute to provide service by more than 15 minutes / 5 miles than originally requested, or if the group is a no show on the same day of service. 

We truly believe that you will be thrilled with the services you purchase from Orange Moon, but if you're not pleased with your safety monitor service, just contact us within 3 days from the time the incident occurred. We will give you a refund, should it be determined that service failure occurred as a direct result of our monitor(s) job performance. While we hope it doesn't come to that, we will make it as painless as possible. 

After the 3rd-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our clients to contact Orange Moon while service is occurring to report any issues immediately. 

Most refunds are processed within 3-5 days of receipt. When refunding to credit/debit cards and funds are available within 3-10 business days, depending upon your bank’s timeline (some banks have a longer processing time that others). Refunds via check, will be mailed within 1-3 business days (“nationally, first-class mail should be delivered in about 4 days”).

We reserve the right to review any refund requests for any reason, including fraud prevention, quality assurance, or internal review. 

Rates shown are in US dollars. Orange Moon reserves the right to change prices for services at any time, and to correct pricing errors that may inadvertently occur. **Rates will remain the same for 3,2, and 1-year service agreements. **Rates will never change mid tour season.

Orange Moon reserves the right to accept or decline your order for any reason. Receipt of an order confirmation does not constitute confirmation of an intent to service, but instead a confirmation of the booking request. If Orange Moon cancels your order after you have been billed, it will refund the billed amount. However, Orange Moon shall notify you of an order cancellation or refund.

Parking for your student night monitor should be negotiated with your sales representative, at the hotel, prior to your monitors arrival. Generally, hotels will provide the monitors with free parking, when safe on-street parking is not available.

 If the students are located on multiple floors/corridors and there is not a monitor reserved for each, you agree that you (customer) are liable for any risks and thereby, relieve Orange Moon Student Security Services of any liability associated with there not being reserved a monitor for each floor/corridor.

If the students can stay out past the monitors start time, the monitor will not assume responsibility for the group until all students have been placed in their respective rooms for curfew and a head count has been completed.

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.