888-852-7375 admin@orangemoonsss.com

Cancellation

• Cancellation is any reduction of Monitor(s) or hours.
• 15 days prior to service or more – Can cancel or reduce without penalty.
• From 14 days – 7 days prior to service – Pays 80% of current contract fees/quantity of guards.
• From 6 days until day of service – Pays 100% of current contract fees/quantity of guards.
•  Cancel or make changes to your service location, without reasonable notice, which increases the commute to provide service by more than 15 minutes / 5 miles than originally requested, or if the group is a no show on the same day of service - Pays 100% of current contract fees/quantity of guards. 
• If there is a case of “no-show” or late arrival for service by 30 minutes or more, Orange Moon will refund/reduce the amount billed for service, equal to the time that service was not fulfilled.

Refunds

• If you're not pleased with your safety monitor service, contact us within 3 days from the time the incident occurred. We will give you a refund, should it be determined that service failure occurred as a direct result of our monitor(s) job performance. While we hope it doesn't come to that, we will make it as painless as possible. 

• After the 3rd-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our clients to contact Orange Moon while service is occurring to report any issues immediately. 

• Most refunds are processed within 3-5 days of receipt. When refunding to credit/debit cards, funds are available within 3-10 business days, depending upon your bank’s timeline (some banks have a longer processing time than others). Refunds via check will be mailed within 1-3 business days (“nationally, first-class mail should be delivered in about 4 days”).

• We reserve the right to review any refund request for any reason, including fraud prevention, quality assurance, or internal review.

Rates and Rate Corrections

• The rates shown are in US dollars. Orange Moon reserves the right to change prices for night chaperone services at any time and to correct pricing errors that may inadvertently occur. *Rates will remain the same for 1, 2, and 3-year service agreements. *Rates will never change in the middle of the tour season.

Order acceptance/confirmation

• Orange Moon reserves the right to accept or decline your order, for night chaperone service, for any reason. Receipt of an order confirmation does not constitute confirmation of an intent to service, but instead a confirmation of the booking request. If Orange Moon cancels your order after you have been billed, it will refund the billed amount. However, Orange Moon shall notify you of an order cancellation or refund.

Parking

• Parking for your student night monitor should be negotiated with your sales representative, at the hotel, prior to your monitors arrival. Generally, hotels will provide the monitors with free parking, when safe on-street parking is not available.

Multiple Floors /Corridors

• If the students are located on multiple floors/corridors and there is not a monitor reserved for each, you agree that you (customer) are liable for any risks and thereby, relieve Orange Moon Student Security Services of any liability associated with there not being reserved a monitor for each floor/corridor.

Extended Curfew

• If the students can stay out past the monitors start time, the monitor will not assume responsibility for the group until all students have been placed in their respective rooms for curfew and a head count has been completed.