Before Your Assignment

Review the details. All details about the assignment can be found on your scheduling calendar, requested bookings, and Today's Booking tab ( accessible on the day of the assignment ).

If circumstances require you to withdraw from an accepted assignment, the procedure varies based on your notice timeframe.

Cancellation with 48 Hours' Notice or More: If you can provide a minimum of 48 hours' notice before the assignment's commencement, no penalties will be incurred for canceling the assignment.

Cancellation within 48 Hours of Assignment: Should you need to drop an assignment within 48 hours of its start time, you will receive one point as a consequence.

Here's how to proceed in order to allow others the opportunity to take up the assignment:

1. Access the website app.orangemoonsss.com, or the Orange Moon mobile app and navigate to the "Scheduling" section.
2. On the calendar, choose the assignment date you wish to cancel, labeled as "Booked."
3. Select "Cancel" to initiate the cancellation process for the assignment.

Alternatively, you can:

1. Explore the "Requested Bookings" section.
2. Within the "Accepted Bookings" or "All Bookings" tab, locate the relevant date.
3. Utilize the "Cancel" icon to initiate the cancellation of the assignment.

If the 48-hour cancellation window has elapsed, necessitating a cancellation from your Orange Moon account, you should reach out to the admin for assistance in processing the cancellation.

As a valued member of the Orange Moon community, we encourage you to approach such situations with thoughtfulness and consideration for both our customers and fellow workers. Providing ample notice contributes to the smooth operation of our network.

You were hired to work at Orange Moon because we believe you possess the qualities to succeed and do some great work for our customers and student groups.

The role of monitoring student travelers to ensure their safety and comfort, mirroring the security they experience at home, is an enriching endeavor that demands your vigilance and attentiveness. Striking the right balance between firmness and politeness is vital.

Our student groups find themselves away from their parents, and these parents entrust their children's safety to you.

Here's the expectation:

• Punctuality matters.
• Adhere to the designated uniform.
• Maintain professionalism.
• Stay visible.
• Remain vigilant.
• Be attentive.

Treat the students just as you would wish your own loved ones to be treated while on a journey – with comprehensive supervision (SAFETY), respect, encouragement, and genuine care.

If you find yourself running late, it's essential to take swift and appropriate action. Arriving on time entails being ready to start your assignment at its scheduled beginning. This usually means being present 10-15 minutes early, allowing for parking, interactions with the tour director or group leader, and settling in for your duties.

As per our Ethics and Business Conduct Policy,  arriving late results in the assessment of one point. It's crucial to communicate if you're running behind schedule. Failing to do so will incur an additional point. Hence, being late without notifying will lead to a total of two points.

If you're faced with running late, please follow these steps:

1. Immediately contact the tour director via call or text to inform them about the potential delay.
2. If there's no response, consider leaving a message for the tour director with the hotel's front desk.
3. Simultaneously, notify the Orange Moon team through a message, indicating your tardiness and whether you've been able to reach the tour director. This helps us stay informed.

Should the tour director advise against your attendance due to your lateness, please note that you won't be compensated for that assignment, and you'll receive one point for the lateness. 

We value your dedication to Orange Moon and understand the importance of honoring the time you've allocated for your upcoming assignments. 

Orange Moons customers may cancel assignments anytime before an assignment's start time.  In this scenario, there's no action required on your part, but you will not be compensated for cancellations with more than 2 hours notice. If there is another assignment available within your work location, you will have the opportunity to be reassigned to cover that assignment and receive full payment.

However, if an Orange Moon customer cancels an assignment within 2 hours before your assignment is set to begin or while you're en route to the assignment, and there is not another assignment within your work location, you will be compensated payment equivalent to 2 hours. 

If you have been diagnosed with COVID-19 or any contagious illness, or if you experience any of these symptoms, please refrain from working your assignment:

• Sore throat, especially with a fever, or new mouth sore.
• Jaundice (yellowing of the eyes or skin).
• Diarrhea or vomiting.
• High fever.
• Experiencing chills and sweats.
• Developing a new or altered cough.