During Your Assignment

 Examples of improper conduct include, but are not limited to:

• not adhering to dress code and uniform requirements
• treating a customer or colleague with disrespect
• leaving your assignment early without communication.

Remember, improper conduct points can be given at the discretion of the Orange Moon admin for unprofessional behavior or a lack of preparedness. Please use good judgment at all times.

If you arrive on time for a scheduled assignment and the tour director sends you home, cancelling your assignment on the spot, please do the following:

• Message the Orange Moon admin and include:
  
  • Your name
  • Date of the assignment
  • Group Name
  • Name of the tour director that you spoke with. 

If the customer did not cancel the assignment ahead of time, and we can verify you made no mistake about the assignment location, date, and start time, you will be paid for the original assignment length.

You should never leave an assignment early without getting approval from the Orange Moon admin. If you do, you’ll receive an automatic three points. 

In most situations, the best thing to do is to try to work the full assignment. However, if you do need to leave early, please speak to the Orange Moon admin on duty first.

We expect you to make your best effort to stay until a replacement can be found for you.

If handled appropriately and professionally, leaving early with approval and cooperation from the tour director and Orange Moon admin will only result in one points.

Complete and submit your report for the assignment. Your report entries are time stamped and documents your hours. The night auditor will confirm your report activity once submitted.

Whether or not you’re paid for the original assignment length depends on the reason for early dismissal.

• You'll be paid for the FULL original assignment length if a tour director/group leader sent you home early based on factors unrelated to your conduct and/or performance, such as the following:
  
  • Group didn't arrive
  • Customer already has coverage
  • Group left early
  • Customer made a request by mistake

• You will be paid ONLY for the hours you worked if you were dismissed early due to:
  
  • Improper conduct
  • Being unable to perform the job duties communicated in the night monitor description

Be sure to submit your report as you leave your assignment. Waiting to do this step may result in a delayed payment for the hours you worked.

If you are asked to work longer hours, you DO NOT have to say yes, the decision is up to you. 

• Inform the tour director to contact Orange Moon for a request at 888-852-7375. 

• Then, you should message the Orange Moon admin on duty to inform of the request. 

If the request for additional hours is honored, you can work the additional hours and you’ll get paid for that extra time, but you DO NOT have to say yes.