During Your Assignment

Instances of inappropriate behavior encompass, though are not restricted to:

• Failing to comply with dress code and uniform directives.
• Exhibiting disrespect towards customers or colleagues.
• Departing from your assignment prematurely without prior communication.

Keep in mind that Orange Moon admin reserves the right to assign improper conduct points for instances of unprofessionalism or unpreparedness. It is essential to exercise sound judgment consistently.

1.  Communication: First, ensure you understand the reason you were sent home. Politely ask the tour director for clarification if it wasn't provided initially. This will help you better understand the situation and how to proceed.
2. Notify Orange Moon: After speaking with the tour director, promptly inform the Orange Moon admin team about what happened before leaving the location. They need to be aware of any changes to your assignment status and the reasons behind them.
3. Documentation: If possible, document the details of the situation, including the date, time, the tour director's name, and the reason for your early dismissal. This information may be helpful in case of any future questions.
4. Stay Available: Remain reachable and ready to work in case there are further instructions from the Orange Moon admin team. They might need to reassign you to another group at or near the service location or provide additional guidance.
5. Follow Up: If you have any concerns or questions about the situation, don't hesitate to communicate with the Orange Moon admin team. They are there to support you and address any queries you may have.

Remember, maintaining open communication with both the tour director and the Orange Moon admin team is key to ensuring a smooth resolution and minimizing any disruptions.

If there is another group at the location or nearby you will be reassigned to that group for the opportunity to earn full payment. 

Otherwise, if there is not another group that you can work, make sure to finalize and submit your assignment report as usual.

The payment for the initial assignment duration varies based on the circumstances of your early dismissal.

You will receive payment for 4 hours if the tour director or group leader's decision to send you home early was not related to your behavior or performance. This includes situations like:

• The group didn't arrive
• The customer already had coverage
• The group departed early
• The customer's request was a misunderstanding

However, if your early dismissal was a result of specific reasons like:

• Improper conduct
• Inability to fulfill the duties outlined in the night monitor description.

In such cases, you will be compensated ONLY for the hours you worked. It's important to note that your payment will be aligned with the circumstances of your early departure. If you have any questions or concerns about your payment, feel free to reach out to the Orange Moon admin team for clarification.

If you find yourself wanting to leave an assignment early, it's important to follow the proper procedure. Never leave an assignment early without obtaining approval from the Orange Moon admin. Failure to do so will result in an automatic three-point penalty.

In most cases, it's recommended to fulfill your entire assignment. However, if there's a genuine need to leave early, please communicate with the Orange Moon admin on duty first.

We expect you to make every effort to remain until a suitable replacement can be arranged.

If you handle the situation professionally and receive approval from both the tour director and the Orange Moon admin, leaving early will incur only one point.

You are not obligated to agree if asked to work extended hours; the choice is yours.

Advise the tour director to reach out to Orange Moon through 888-852-7375 to make the request.

Next, notify the on-duty Orange Moon admin about the request.

Should the request for additional hours be approved, you have the option to accept and work those extra hours, but it's important to know that you're not obliged to agree.