Ethics and Business Conduct Policy
Expectations
We know you've got great expectations of Orange Moon and our customers do too.
As a night monitor, your primary job is to provide a curfew and safety watch, for traveling student groups. When you accept an assignment, the customers trust that you’ll show up on time and ready to work.
When assignments go well, our customers continue to trust and use Orange Moon—this equals more assignments for you.
When issues occur, Orange Moon enforces a behavior-based point policy.
Learn about which behaviors lead to points, the consequences of earning points and how points can expire.
What leads to points?
Single Points
The following actions each result in 1 point:
- Late Drop: Cancelling an assignment within 48 hours of the start time.
- Late Arrival: Arriving late to your assignment.
- Not Calling Ahead if Running Late: Not calling ahead to say you’ll be late for your assignment.
- Early Departure: Making a personal choice to leave early from your scheduled assignment, after proper communication and obtained approval from an Orange Moon admin.
- Improper Conduct: Showing up to an assignment unprepared and exhibiting inappropriate behavior. Points can be given at the discretion of an Orange Moon admin for improper conduct.
Triple Points
Some actions are very disruptive to our customers and harmful to our brand. For those reasons the following actions each result in 3 points and a disciplinary review:
- No show: Not showing up for an assignment you’ve accepted it, without canceling the assignment through the website or the admin team beforehand.
- Assignment abandonment: Making a personal choice to leave early from your scheduled assignment, without proper communication or approval from the Orange Moon admin.
Culture Fit
If you get two points within your first three accepted assignments, that shows us that you might not meet our expectations of commitment and responsibility. Orange Moon reserves the right to conduct a disciplinary review at that time.
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