Orange Moon Guidebook

You play a crucial role in our team. You rely on us for work assignments to support your life and aspirations, and we rely on you to fulfill assignments for our customers and student travelers. 

We have an open door policy. At Orange Moon, everyone should feel comfortable speaking his or her mind, particularly with respect to ethics concerns.  We're here to support you and we're available in real-time. We always want to hear from you - the highs and the lows. 

We want you to succeed. Set your availability and we'll send you available assignment opportunities. You can accept as many assignments that you want to work.

Be honest, accountable, respectful, and kind. Do the right thing! Treat others how you want them to treat you and those that you care about  - with dignity, decency and respect.

Be on-time, every time. That means getting to work early enough, so that your parked/arrived and physically inside the building before your assignment is scheduled to start.

Do what you say you’ll do. Show up for your assignments. If you’re going to be late, let the manager know ahead of time. If you need to cancel an assignment, make sure to give at least 48 hours notice.

Be in uniform. Dress for the job. Wear black or other neutral colors with your Orange Moon vest and work badge. 

Be Professional and use sound judgement.  Don’t show up to work under the influence of alcohol or illegal drugs. Don’t do anything that will hurt the Orange Moon brand or the customers that we're working for—this includes posting negative things about the customer's on social media.

Failing to fulfill your responsibilities carries repercussions, which could include disciplinary measures such as accruing points or potential removal from our network. When you accept assignments from Orange Moon, you're confirming your awareness, comprehension, and acceptance of our standards. Simultaneously, we're reinforcing our dedication to upholding our obligations to you. 

 Instances of inappropriate behavior encompass, though are not restricted to:

• Failing to comply with dress code and uniform directives.
• Exhibiting disrespect towards customers or colleagues.
• Departing from your assignment prematurely without prior communication.

Keep in mind that Orange Moon admin reserves the right to assign improper conduct points for instances of unprofessionalism or unpreparedness. It is essential to exercise sound judgment consistently.

If you have been diagnosed with COVID-19 or any contagious illness, or if you experience any of these symptoms, please refrain from working your assignment:

• Sore throat, especially with a fever, or new mouth sore.
• Jaundice (yellowing of the eyes or skin).
• Diarrhea or vomiting.
• High fever.
• Experiencing chills and sweats.
• Developing a new or altered cough.

If circumstances require you to withdraw from an accepted assignment, the procedure varies based on your notice timeframe.

Cancellation with 48 Hours' Notice or More: If you can provide a minimum of 48 hours' notice before the assignment's commencement, no penalties will be incurred for canceling the assignment.

Cancellation within 48 Hours of Assignment: Should you need to drop an assignment within 48 hours of its start time, you will receive one point as a consequence.

Here's how to proceed in order to allow others the opportunity to take up the assignment:

1. Access the website app.orangemoonsss.com, or the Orange Moon mobile app and navigate to the "Scheduling" section.
2. On the calendar, choose the assignment date you wish to cancel, labeled as "Booked."
3. Select "Cancel" to initiate the cancellation process for the assignment.

Alternatively, you can:

1. Explore the "Requested Bookings" section.
2. Within the "Accepted Bookings" or "All Bookings" tab, locate the relevant date.
3. Utilize the "Cancel" icon to initiate the cancellation of the assignment.

If the 48-hour cancellation window has elapsed, necessitating a cancellation from your Orange Moon account, you should reach out to the admin for assistance in processing the cancellation.

As a valued member of the Orange Moon community, we encourage you to approach such situations with thoughtfulness and consideration for both our customers and fellow workers. Providing ample notice contributes to the smooth operation of our network.

If you find yourself running late, it's essential to take swift and appropriate action. Arriving on time entails being ready to start your assignment at its scheduled beginning. This usually means being present 10-15 minutes early, allowing for parking, interactions with the tour director or group leader, and settling in for your duties.

As per our Ethics and Business Conduct Policy,  arriving late results in the assessment of one point. It's crucial to communicate if you're running behind schedule. Failing to do so will incur an additional point. Hence, being late without notifying will lead to a total of two points.

If you're faced with running late, please follow these steps:

1. Immediately contact the tour director via call or text to inform them about the potential delay.
2. If there's no response, consider leaving a message for the tour director with the hotel's front desk.
3. Simultaneously, notify the Orange Moon team through a message, indicating your tardiness and whether you've been able to reach the tour director. This helps us stay informed.

Should the tour director advise against your attendance due to your lateness, please note that you won't be compensated for that assignment, and you'll receive one point for the lateness. 

We value your dedication to Orange Moon and understand the importance of honoring the time you've allocated for your upcoming assignments. 

Orange Moons customers may cancel assignments anytime before an assignment's start time.  In this scenario, there's no action required on your part, but you will not be compensated for cancellations with more than 2 hours notice. If there is another assignment available within your work location, you will have the opportunity to be reassigned to cover that assignment and receive full payment.

However, if an Orange Moon customer cancels an assignment within 2 hours before your assignment is set to begin or while you're en route to the assignment, and there is not another assignment within your work location, you will be compensated payment equivalent to 2 hours. 

1.  Communication: First, ensure you understand the reason you were sent home. Politely ask the tour director for clarification if it wasn't provided initially. This will help you better understand the situation and how to proceed.
2. Notify Orange Moon: After speaking with the tour director, promptly inform the Orange Moon admin team about what happened before leaving the location. They need to be aware of any changes to your assignment status and the reasons behind them.
3. Documentation: If possible, document the details of the situation, including the date, time, the tour director's name, and the reason for your early dismissal. This information may be helpful in case of any future questions.
4. Stay Available: Remain reachable and ready to work in case there are further instructions from the Orange Moon admin team. They might need to reassign you to another group at or near the service location or provide additional guidance.
5. Follow Up: If you have any concerns or questions about the situation, don't hesitate to communicate with the Orange Moon admin team. They are there to support you and address any queries you may have.

Remember, maintaining open communication with both the tour director and the Orange Moon admin team is key to ensuring a smooth resolution and minimizing any disruptions.

If there is another group at the location or nearby you will be reassigned to that group for the opportunity to earn full payment. 

Otherwise, if there is not another group that you can work, make sure to finalize and submit your assignment report as usual.

The payment for the initial assignment duration varies based on the circumstances of your early dismissal.

You will receive payment for 4 hours if the tour director or group leader's decision to send you home early was not related to your behavior or performance. This includes situations like:

• The group didn't arrive
• The customer already had coverage
• The group departed early
• The customer's request was a misunderstanding

However, if your early dismissal was a result of specific reasons like:

• Improper conduct
• Inability to fulfill the duties outlined in the night monitor description.

In such cases, you will be compensated ONLY for the hours you worked. It's important to note that your payment will be aligned with the circumstances of your early departure. If you have any questions or concerns about your payment, feel free to reach out to the Orange Moon admin team for clarification.

If you find yourself wanting to leave an assignment early, it's important to follow the proper procedure. Never leave an assignment early without obtaining approval from the Orange Moon admin. Failure to do so will result in an automatic three-point penalty.

In most cases, it's recommended to fulfill your entire assignment. However, if there's a genuine need to leave early, please communicate with the Orange Moon admin on duty first.

We expect you to make every effort to remain until a suitable replacement can be arranged.

If you handle the situation professionally and receive approval from both the tour director and the Orange Moon admin, leaving early will incur only one point.

You are not obligated to agree if asked to work extended hours; the choice is yours.

Advise the tour director to reach out to Orange Moon through 888-852-7375 to make the request.

Next, notify the on-duty Orange Moon admin about the request.

Should the request for additional hours be approved, you have the option to accept and work those extra hours, but it's important to know that you're not obliged to agree.

We are open to considering the circumstances that led to any point-related incident. 

To ensure your continued involvement in our network, please promptly communicate your explanations or pertinent documents to the Orange Moon admin team.

You can reach out to the Orange Moon admin team regarding points through

• Email: auditors@orangemoonsss.com
• Message: Orange Moon account