Getting Assignments

There are two methods for receiving assignments:

1. Availability Matching:

• When a customer requires service, monitors with corresponding availability will find available assignments in their Orange Moon accounts.
• Choose "View and Request Assignment" and tap "Request" to add the assignment to your calendar instantly.

2. Admin Assignment:

• Administrators will communicate assignments via email and SMS/text for you to accept.
• To accept the assignment:
  • From the "Pending Requests" tab, tap the check mark icon to confirm.
  • Alternatively, on your "Scheduling Calendar," select the orange offered bar on the date and tap "Accept."

After requesting or accepting the assignment, it will appear under "Accepted Requests" and on your "Scheduling Calendar."

You will also receive a text reminder 48 hours before the assignment starts to confirm or decline your availability.

When you accept an assignment, the customer will receive details about you as the designated monitor, ensuring they are informed and prepared for your service. 

Yes, you have the flexibility to review the location and hours of each assignment before accepting.

All monitors, whether employees or 1099 contractors, must wear the Orange Moon uniform during assignments.

• This policy ensures monitors are easily identifiable to the public.
• Not adhering to the uniform policy may result in being considered unprepared or receiving points, and in rare cases, could lead to dismissal from the assignment.

If you're not receiving notifications:

• Adjust your calendar's availability settings.
• Ensure your preferred work location(s) are correctly updated in your profile settings.

We continually receive new service requests, so staying updated with your settings ensures you're notified promptly about available assignments.