Getting Assignments

There are two methods for receiving assignments:

1. Availability Matching: When a customer requires service, monitors with corresponding availability will find the available assignments within their Orange Moon accounts. You can choose to "View and Request Assignment." Upon tapping "Request," the assignment will be automatically added to your calendar, requiring no further action.
2. Admin Assignment: Alternatively, administrators will communicate assignments through email and SMS/text for you to accept. To accept the assignment:
   • From the "Pending Requests" tab, tap the "check mark" icon to confirm.
   • Alternatively, on your "Scheduling Calendar," select the "orange offered bar" on the respective date and tap "accept."

After requesting or accepting the assignment, you will observe it listed under "Accepted Requests" and on your "Scheduling Calendar."

Furthermore, you will receive a text reminder 48 hours prior to the assignment's commencement. This message will prompt you to confirm or decline your availability for the upcoming service.

When you accept an assignment, the customer will be notified, receiving details about you as the designated monitor. This proactive communication ensures that the customer is informed about the assigned monitor's basic information and can anticipate a warm welcome from the tour director on the night of the service.

It’s up to you whether you claim an assignment or not. Every time you get notified about an assignment, you can review the location and hours.

Everyone working on Orange Moon assignments, be it Employees or 1099 contracted monitors, must agree to wear the Orange Moon uniform while providing service for Orange Moon. 

The uniform policy of Orange Moon is established to ensure that Night Monitors and other staff will be readily identifiable to the public through the proper use and wearing of company branded uniforms in a professional and systematic manner. 

If you are not dressed appropriately for a shift, you may be considered unprepared.

While not often, after more than one warning related to your attire, you may also receive a point in addition to being sent home from the assignment.

We’re constantly getting new service requests for night chaperone (monitoring),  if you find yourself unable to view available assignments, we suggest adjusting your calendar's availability settings. Also, please ensure that your preferred work location(s) are correctly updated within your profile settings.