Point Policy

We know you've got great expectations of Orange Moon and our customers do too.

As a night monitor, your primary job is to provide a curfew and safety watch, monitoring student travelers. When you accept an assignment, the customers trust that you’ll show up on time and ready to work. 

When assignments go well, our customers continue to trust and use Orange Moon—this equals more assignments for you.

When issues occur, Orange Moon enforces a behavior-based point policy.

Single Points

The following actions each result in 1 point:

• Late Drop: Cancelling an assignment within 48 hours of the start time.
• Late Arrival: Arriving late to your assignment.
• Not Calling Ahead if Running Late: Not calling ahead to say you’ll be late for your assignment.
• Early Departure: Making a personal choice to leave early from your scheduled assignment, after proper communication and obtained approval from an Orange Moon admin.
• Improper Conduct: Showing up to an assignment unprepared and exhibiting inappropriate behavior. Points can be given at the discretion of an Orange Moon admin for improper conduct.

Triple Points

Some actions are very disruptive to our customers and harmful to our brand. For those reasons the following actions each result in 3 points and a disciplinary review:

• No show: Not showing up for an assignment you’ve accepted it, without canceling the assignment through the website or the admin team beforehand.
• Assignment abandonment: Making a personal choice to leave early from your scheduled assignment, without proper communication or approval from the Orange Moon admin.

Culture Fit

If you get two points within your first three accepted assignments, that shows us that you might not meet our expectations of commitment and responsibility. Orange Moon reserves the right to conduct a disciplinary review at that time. 

If you get three points, your Orange Moon account will immediately be suspended until the issue is resolved. A suspension means you will be unable to work for Orange Moon to pick up new assignments. We will also reserve the right to remove you from any upcoming assignments.

After you’ve been notified of reaching three points, you have a 72-hour (3-day) window to provide an explanation to Orange Moon before we proceed with a disciplinary review. Disciplinary reviews carry consequences up to deactivation from the network.

Points are automatically removed every 30 days when you do NOT receive any other points during that time period. 

If you get another point during those 30 days, the date for point removal will then reset to the most recent point date. 

We're willing to listen and take into account the circumstances surrounding any incident that resulted in points. Please be proactive in communicating any explanations or relevant documentation to the Orange Moon admin team as soon as possible to remain active in our network.

You can communicate with the Orange Moon admin team about points by:

• Email: admin@orangemoonsss.com
• Message: Orange Moon account

Depending on the reason for removal, you may become eligible for rehire 6 months after being removed. Major violations of our policies, such as improper conduct, will prevent you from being rehired indefinitely.

To view what leads to strikes, view the Ethics and Business Conduct Policy.

Once you receive 3 points, any upcoming assignments will be dropped and released for other monitors to pick up. 

We are taking active measures to protect our workers against COVID-19. Until further notice, we will be removing late-drop points due to illness when proper medical documentation is submitted. As the situation evolves and we get new information, we may make additional updates to our procedures and will keep you informed.

Your wellness is really important to Orange Moon and our customers. You are highly advised to always do the right thing: do not work if you’re sick.

You will earn a point if an illness causes you to miss or leave an assignment early. When you know your illness will cause an issue, please contact the Orange Moon admin team and provide documentation (like a doctor’s note, if applicable) within 72 hours after the point is received. We’ll evaluate all circumstances on a case-by-case basis.

Also, it’s important that you drop the assignment as soon as possible so other Night Monitors can pick up the assignment.