At Orange Moon Student Safety Services, we use a performance point system to help encourage reliability, professionalism, and high quality service from our independent contractors.
This policy applies to Night Monitors and any contractor performing assignments through the Orange Moon platform.
A performance point is a measure used to record specific behaviors that may negatively impact service quality, client expectations, or safety standards.
Performance points are not disciplinary actions in an employment sense — they are part of our eligibility and assignment-access framework.
Good performance points recognize contractors who demonstrate exceptional commitment and professionalism.
Good performance points may be awarded for actions such as:
Good performance points may positively affect your eligibility for future assignments.
Below are examples of situations that may result in performance points:
1. Late Drop / Last-Minute Release
Cancelling an accepted assignment within the 48-hour cancellation window.
2. Late Arrival
Arriving late for an assignment without prior notice through the contractor portal.
3. Not Calling Ahead When Running Late
Failing to notify Orange Moon via the app when unexpectedly delayed.
4. Early Departure
Leaving an assignment before the scheduled end without proper reporting or approval.
5. Improper Conduct or Reporting
Providing inaccurate, incomplete, or unprofessional reports that do not meet assignment requirements.
No-Show or Assignment Abandonment
Failing to appear for an accepted assignment or leaving without appropriate documentation may result in performance points that could affect future assignment eligibility.
Repeated Behaviors
Multiple incidents of performance points within a short timeframe may influence assignment access or eligibility until the situation is reviewed.
Performance points remain on your record for 30 days from the date of the point and will be removed automatically if no further points are accrued in that period.
Points are designed to measure trends in assignment fulfillment and reliability, not as a punitive disciplinary system.
Accumulating performance points may affect:
High-performing contractors with minimal points are more likely to receive preferred assignment opportunities.
This performance point system helps us maintain consistent service quality, protect student safety, and support client expectations. Reliable contractors who meet assignment requirements contribute positively to the Orange Moon community and are frequently reengaged for future work.
If you have questions about how points are awarded, removed, or how they affect eligibility, contact support:
Call: 667-335-1058
Email: support@orangemoonsss.com