Point Policy

A point is a performance marker used to evaluate conduct and reliability while providing curfew and safety watch for student travelers. Points are assigned for specific actions and behaviors described below.

• Late drop: Canceling an accepted assignment within 48 hours of the start time.
   
• Late arrival: Arriving after the scheduled start.
   
• No call ahead: Running late but failing to notify the tour director and Orange Moon admin.
   
• Early departure (approved): Leaving early with admin approval (see “During Your Assignment” for process).
   
• Improper conduct (minor): Unprepared/not in uniform/other minor professionalism issues (admin discretion).
   

• No-show: Failing to appear for an accepted assignment without canceling.
   
• Assignment abandonment: Leaving before the end time without admin approval.
   

Accumulating 2 points within your first 3 accepted assignments may trigger a culture-fit review to confirm readiness, reliability, and alignment with our standards.

Reaching 3 total points triggers immediate account suspension pending review. You may be removed from upcoming assignments. You’ll have 72 hours to provide context before a disciplinary decision, which may include deactivation.

• Points auto-expire after 30 days with no new incidents.
   
• If another point is received within that 30-day window, the 30-day clock resets from the newest incident.
   

We encourage open communication. Share details and documentation with the admin team promptly so we can review fairly and keep you active whenever possible.

Depending on the reason, rehire eligibility may be considered after 6 months. Serious violations (e.g., misconduct) may be permanently ineligible.

When you hit 3 points, your upcoming assignments may be released to the network so groups remain covered.

We never want you to work sick.

• Late-drop points for illness may be removed with appropriate medical documentation.
   
• If you’re ill, drop assignments promptly and notify admin.
   
• Points may still apply for missed or left-early assignments without timely communication.
   

We also recognize excellent performance. Good Points are positive credits that can offset risk, improve priority for assignments, and unlock recognition and perks.

• On-time streaks: Every 5 consecutive on-time arrivals = +1 Good Point.
   
• Exceptional feedback: Tour Director/Group Leader praise mentioning you by name = +1 Good Point (max 2 per 30 days).
   
• Hero coverage: Volunteering for same-day or next-day coverage when we’re short = +1 Good Point (max 1 per 14 days).
   
• Uniform excellence: Consistently perfect ID badge + uniform on 3 consecutive assignments = +1 Good Point.
   
• Report quality: Three consecutive, on-time, complete reports (including required check-ins) = +1 Good Point.
   

• Priority routing: Higher visibility for desirable assignments during high demand.
   
• Point buffer: Each Good Point can neutralize 1 minor point (admin discretion; cannot offset no-show/abandonment).
   
• Recognition: Shout-outs in internal channels and eligibility for spotlight features.
   
• Perks: Occasional bonus shifts and early access to certain opportunities.
   

• Good Points are reviewed every 90 days and may expire if overall performance drops.
   
• They cannot offset triple-point incidents (no-show/abandonment), but your positive record will still be considered in reviews.
   
• Admin may cap Good Point usage per 30-day period to maintain fairness.