Orange Moon SSS

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Night Chaperone - Refund Policy

Client Care Pledge

We believe in putting a personal touch into everything that we do and want your Orange Moon, night chaperone, experience to be a satisfying one. We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your service.

Refunds

We truly believe that you will be thrilled with the night chaperone service you purchase from Orange Moon, but if you're not pleased with your safety monitor service:

Refund Processing Time: Orange Moon will endeavor to process all refunds within 3-5 business days from the date of receipt.
Client Refund Requests for Service Failures: In the event of service failure directly attributed to the job performance of our Monitor(s), the Client must submit a refund request within 3 days from the occurrence of the incident. Upon verification of the service failure, a refund will be issued to the Client.
Notification of Service Issues: During the scheduled service, if the Client's Tour Director (TD) or Group Leader (GL) encounters an issue they believe to be in contradiction to the agreed-upon service between the Client and Orange Moon, they must promptly contact Orange Moon to report the matter.
Right to Review Refund Requests: Orange Moon reserves the right to thoroughly review any refund request for purposes including but not limited to fraud prevention, quality assurance, and internal review. This evaluation will ensure that the refund request aligns with the terms and conditions of the service agreement.

Rates and Rate Corrections

The rates shown are in US dollars. Orange Moon reserves the right to change prices for night chaperone services at any time and to correct pricing errors that may inadvertently occur. *Rates will remain the same for 1, 2, and 3-year service agreements. *Rates will never change in the middle of the tour season.

Order acceptance/confirmation

Orange Moon reserves the right to accept or decline your order, for night chaperone service, for any reason. Receipt of an order confirmation does not constitute confirmation of an intent to service, but instead a confirmation of the booking request. If Orange Moon cancels your order after you have been billed, it will refund the billed amount. However, Orange Moon shall notify you of an order cancellation or refund.

Cancellation Refunds

We know that things can happen beyond our control. Rest assured, you will receive a quick, no-hassle refund when service is canceled. The refund will be processed as below.

Cancellation is any reduction of Monitor(s) or hours.
If the booking is still in a "pending" approval status, a 100% refund will be provided.
For cancellations made up to 15 days ahead of the scheduled service, an 80% refund will be issued.
For cancellations made between 14 days and 8 days ahead of the scheduled service, a 50% refund will be issued..
For cancellations made between 7 days and 3 days ahead of the scheduled service, a 25% refund will be issued.
For cancellations made 2 days ahead of the scheduled service, a 20% refund will be issued.
For cancellations made 1 day ahead of the scheduled service, a 10% refund will be issued.
No refund will be provided for cancellations or changes to the service location that result in the Monitor(s) having to commute more than 15 minutes or 5 miles beyond the originally requested location. Additionally, if the group fails to show up on the same day of service, no refund will be given.
In cases where changes are requested after the Monitor(s) has already arrived for service, and these changes require the Monitor(s) to move to another location, an additional fee will be incurred. For same-day location changes, the scheduled service may be canceled for that night or the entire booking, and additional fees will apply accordingly.

Orange Moon Pandemic Pledge

If your cancellation meets one of the conditions below, you will receive a Pandemic Cancellation Refund or rebooking.

A U.S. federal or state authority has issued a travel ban or an order restricting travel to your group's service location.
A State or local mandate for your group's service location would ban or restrict travel or require visitors to self-quarantine at the time of arrival.
A U.S. federal or state authorities have issued an order that would require a self-quarantine for your group when they return home from your service location.