We believe in putting a personal touch into everything that we do and want your Orange Moon, night chaperone, experience to be a satisfying one. We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your service.
We truly believe that you will be thrilled with the night chaperone service you purchase from Orange Moon, but if you're not pleased with your safety monitor service, contact us within 3 days from the time the incident occurred. We will give you a refund, should it be determined that service failure occurred as a direct result of our monitor(s) job performance. While we hope it doesn't come to that, we will make it as painless as possible.
After the 3rd-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our clients to contact Orange Moon while service is occurring to report any issues immediately.
Most refunds are processed within 3-5 days of receipt. When refunding to credit/debit cards, funds are available within 3-10 business days, depending upon your bank’s timeline (some banks have a longer processing time than others). Refunds via check will be mailed within 1-3 business days (“nationally, first-class mail should be delivered in about 4 days”).
We reserve the right to review any refund request for any reason, including fraud prevention, quality assurance, or internal review.
The rates shown are in US dollars. Orange Moon reserves the right to change prices for night chaperone services at any time and to correct pricing errors that may inadvertently occur. **Rates will remain the same for 2-year service agreements. **Rates will never change in the middle of the tour season.
Orange Moon reserves the right to accept or decline your order, for night chaperone service, for any reason. Receipt of an order confirmation does not constitute confirmation of an intent to service, but instead a confirmation of the booking request. If Orange Moon cancels your order after you have been billed, it will refund the billed amount. However, Orange Moon shall notify you of an order cancellation or refund.
We know that things can happen beyond our control. Rest assured, you will receive a quick, no-hassle refund when service is canceled. The refund will be processed as below.
If your cancellation meets one of the conditions below, you will receive a Pandemic Cancellation Refund or rebooking.
This has been a trying time for the world and our economy. We know that every dollar counts, especially when faced with uncertainty. Rest assured, you will receive a quick, no-hassle refund when service is canceled due to a national emergency or pandemic. The cancellation must meet one of the conditions defined by our Orange Moon Pandemic Cancellation. The refund will be processed as below.